Terms & Conditions

1.1 Age Requirement: You must be at least 13 years of age (or the minimum legal age in your jurisdiction) to use the App.
1.2 Account Registration: When creating an account, you agree to provide accurate, complete, and current information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
1.3 Platform Scope: MotoSeva facilitates vehicle service discovery, online scheduling, digital vehicle inspection, workshop operational management, customer comments/reviews, and invoicing between vehicle owners ("Customers") and auto repair service providers ("Workshop Partners").

MotoSeva allows users to post comments, vehicle service reviews, workshop notes, inspection feedback, and other digital content ("User-Generated Content"). To maintain a safe and respectful environment for all users, we enforce a strict content policy.

ZERO TOLERANCE POLICY FOR OBJECTIONABLE CONTENT AND ABUSIVE USERS

You agree not to post, upload, share, or transmit any User-Generated Content (including comments, reviews, or messages) that:
• Is defamatory, abusive, harassing, threatening, intimidating, or invasive of another person's privacy.
• Is bigoted, hateful, discriminatory, or racially/religiously offensive.
• Is violent, vulgar, obscene, pornographic, or sexually explicit.
• Promotes fraudulent service claims, spam, unauthorized commercial solicitation, or deceptive information.
• Encourages criminal conduct or violates any local, state, national, or international law.

To enforce our Zero Tolerance Policy and comply with platform safety standards, MotoSeva provides built-in user protection tools:

• In-App Reporting: Users can flag any objectionable comment, review, or workshop profile using the in-app "Report" feature.
• User Blocking: Users can instantly block any abusive user or garage account. Content from blocked users will immediately be hidden from your feed and messaging interfaces.
• 24-Hour Review & Developer Action: MotoSeva actively monitors reports. We commit to reviewing reported content and taking necessary action within 24 hours of submission.
• Enforcement & Termination: We reserve the right, at our sole discretion, to remove objectionable content instantly and permanently suspend or terminate the accounts of repeat or severe violators without prior notice.

4.1 Technology Intermediary Only: MotoSeva is strictly a digital marketplace and communications platform connecting vehicle owners ("Customers") with independent third-party automotive repair workshops and mechanics ("Workshop Partners"). MotoSeva does not own, run, operate, manage, franchise, or employ any workshop, mechanic, or technician.
4.2 Zero Workmanship or Repair Liability: All mechanical diagnostics, repairs, vehicle handling, road tests, and spare parts installations are performed solely and independently by the respective Workshop Partner. MotoSeva holds zero civil, legal, or financial liability for any poor service, defective repairs, delayed handover, or mechanical malfunction.
4.3 Zero Custody or Vehicle Damage Liability: Physical custody of the vehicle is transferred directly between Customer and Workshop Partner. MotoSeva is not liable for any accidental damages, scratches, test-drive collisions, fire, component theft, or losses occurring while the vehicle is in the custody or possession of the workshop.
4.4 Independent Contractor Relationship: Workshop Partners operate as independent businesses. Registering on MotoSeva creates no partnership, agency, franchise, joint venture, or employer-employee relationship.

5.1 Direct Workshop Billing: All service charges, labor costs, and replacement part payments are billed and collected directly by the Workshop Partner from the Customer (via cash or direct payment methods). MotoSeva does not collect customer repair bill payments.
5.2 Minimal Platform Fee: To sustain our cloud servers, push notification services, and continuous software operation, a minimal platform technology fee (if applicable) may be charged and is collected directly via the garage partner on our behalf.
5.3 Workshop-Owned Offers & Promotions: MotoSeva does not create, sponsor, fund, or guarantee any promotional discount, promo code, or concession. All offers and discounts displayed on the platform are created, configured, and honored exclusively by the respective Workshop Partner at their sole discretion and expense.
5.4 Neutral Directory Policy: MotoSeva maintains strict neutrality. We do not promote, endorse, certify, rank, or discourage any individual garage. Ratings and reviews reflect independent feedback submitted by registered customers.

6.1 Pre-Service Digital Check-in: Customers and workshops must record fuel levels, odometer reading, and pre-existing vehicle dents/scratches in the digital job card before servicing begins.
6.2 Delivery Handover OTP Protection: The 4-digit Handover Delivery OTP is strictly generated only after the workshop issues the official digital invoice and acknowledges payment. Customers must never reveal their Handover OTP until they have physically inspected their vehicle.
6.3 Valuables Disclaimer: Customers must remove all cash, electronics, and valuables prior to vehicle handover. Neither MotoSeva nor the workshop holds liability for misplaced personal belongings.

All original content, features, software code, logos, and UI designs of the MotoSeva Platform (excluding User-Generated Content) are and will remain the exclusive property of MotoSeva and its licensors.

The App and all services provided through it are delivered on an "AS IS" and "AS AVAILABLE" basis. MotoSeva makes no representations or warranties of any kind, express or implied, regarding the operation, reliability, or availability of the App or third-party workshop services.

9.1 Limitation of Liability: To the maximum extent permitted by applicable law, MotoSeva and Devasya Innovations shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, vehicle damage, or business reputation, resulting from your use of the platform or repair services rendered by third-party workshops.
9.2 Workshop Partner Indemnification: Workshop Partners agree to indemnify, defend, and hold harmless Devasya Innovations, its directors, and officers from and against any third-party claims, consumer disputes, property damage actions, or legal proceedings arising out of their workshop operations or mechanic conduct.

These Terms shall be governed by and construed in accordance with the laws of India. Any legal disputes arising from these Terms or your use of the App shall be subject to the exclusive jurisdiction of the competent courts in India.

We reserve the right to modify or update these Terms at any time. Material changes will be communicated by updating the "Last Updated" date at the top of this document or via in-app notification. Continued use of the App after changes constitutes acceptance of the new Terms.

If you have any questions or need to report objectionable content, please contact our support team:

• Email: devasyainnovations@gmail.com
• Website: https://devasyainnovations.com