Privacy Policy for MotoSeva

We collect different types of information depending on whether you are using the MotoSeva Booking App (as a vehicle owner), the MotoSeva Garage App (as a workshop owner), or the MotoSeva Mechanic App (as an auto technician/mechanic).

A. Personal & Profile Information
• Account Information: Name, phone number, email address, profile picture.
• Garage Partner Information (Garage App): Legal business name, owner/contact person details, GST number, workshop address, trade license details, and identity verification documents.
• Mechanic & Technician Information (Mechanic App): Full name, phone number, email address, username, specialized skills (Engine Overhaul, Brakes, Transmission, Electrical, Body & Paint, AC, EV Systems, etc.), vehicle specializations (2-Wheeler, 4-Wheeler, or Both), years of experience, on-duty/off-duty availability status, and linked workshop affiliation.

B. Vehicle & Service Data (Booking, Garage & Mechanic Apps)
• Vehicle details including brand, model, registration (RC) number, vehicle type, and photos.
• Service booking history, digital inspection reports (DVI), job cards, repair milestones, spare parts requisitions, estimates, and tax invoices.

C. Location Data
• Precise Location (GPS): We collect precise GPS location data to find nearby verified workshops, discover EV charging stations, calculate service distances, coordinate doorstep pickup/drop logistics, navigate mechanics to service locations, and manage on-duty mechanic dispatching.
• Location data is collected when the app is in use (foreground) or running in the background when active logistics/doorstep service dispatches are in progress.

D. Device, Advertising & Technical Information
• FCM Device Tokens for real-time push notifications.
• Advertising Identifiers: Google Advertising ID (GAID) on Android and Identifier for Advertisers (IDFA) on iOS, collected via third-party advertising SDKs (Google AdMob) for ad serving, frequency capping, fraud prevention, and ad performance analytics.
• Device type, operating system, unique device identifiers, IP address, and app usage/performance diagnostics.

E. Camera & Storage Access
• Camera & Photo Library Permissions: Required to capture or upload vehicle condition inspection photos (before and after repairs), scan garage or mechanic QR codes for workshop linking and coupon redemption, upload workshop proofs and trade licenses, and save job card documents.

We use the collected information for the following purposes:

1. Service Provision & Management: To facilitate bike and car service bookings, manage job cards, track repair status progression, generate digital inspection reports, and issue itemized tax invoices.
2. Connecting Customers, Workshops & Mechanics: To share necessary booking and vehicle details between vehicle owners, workshop managers, and assigned mechanics for coordinated repairs.
3. Push Notifications & Communication: To send real-time service updates, job card assignments, mechanic join requests, booking confirmations, and operational checks (e.g., active workshop status prompts).
4. Logistics & Navigation: To display workshop locations, locate nearby EV charging stations, compute pickup/drop distances, and navigate mechanics for breakdown assistance.
5. Advertising & Monetization: To display contextual and relevant advertisements via Google AdMob within the customer app, allowing us to maintain free platform features such as live EV charging discovery and Smart Driver Tag contact services.
6. Safety & Verification: To verify workshop authenticity and technician credentials, prevent fraud, enforce platform terms, and ensure repair quality.
7. Customer Support & Improvements: To diagnose technical issues, analyze usage trends, and improve our mobile applications.

We do not sell your personal data. We share your information only under the following circumstances:

• Between Users (Customers, Workshops & Mechanics): When a customer places a booking, necessary details (name, vehicle info, pickup address, phone number when authorized) are shared with the assigned garage partner and technician to complete the service.
• Between Garages and Mechanics: Workshop owners and mechanics share repair job allocations, digital vehicle checklists, parts requisition requests, and work activity records.
• Third-Party Service Providers: We work with trusted third-party providers for infrastructure, data storage, advertising, and app functionalities:
- Supabase & Firebase (Google Cloud): Authentication, real-time database, cloud storage, and FCM push notifications.
- Google AdMob (Google LLC): We display in-app advertisements using Google AdMob. AdMob may collect and process device identifiers (including Android Advertising ID and iOS IDFA), IP address, app interaction data, and general device information to deliver, personalize, and measure advertisements in accordance with Google's Privacy & Terms (https://policies.google.com/technologies/ads).
- TomTom Search API: To discover live electric vehicle (EV) charging stations, connector compatibility, and station availability.
- Google Maps API: Location mapping and distance calculations.
- Razorpay: Secure in-app payments and wallet recharge processing.
• Legal & Regulatory Requirements: We may disclose information if required by law, subpoena, or government requests, or to protect the safety and rights of MotoSeva, our users, or the public.

We implement industry-standard administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure. All network communications are encrypted via SSL/TLS (HTTPS).

• Push Notifications: You can manage or disable push notification permissions at any time through your iOS or Android system settings.
• Location Permissions: You can grant, restrict, or revoke location access settings on your mobile device.
• Advertising & Tracking Preferences:
- On Android: You can reset your Advertising ID or delete it entirely by navigating to Settings > Google > Ads (or Settings > Privacy > Ads).
- On iOS: You can manage ad tracking permissions by navigating to Settings > Privacy & Security > Tracking.
• Account & Data Deletion: You may request account deletion or correction of your personal data by contacting our support team at support@motoseva.in. Upon verification, we will permanently delete or anonymize your data unless retention is required by applicable legal obligations.

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy periodically to reflect changes in our services or legal obligations. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy and through in-app notifications.

If you have any questions, concerns, or requests regarding this Privacy Policy or data protection at MotoSeva, please contact us at:

• Email: devasyainnovations@gmail.com / support@motoseva.in
• Website: www.devasyainnovations.com